Directions:

Take PA Turnpike to exit 27 (Willow Grove). From there, take Rt. 611 North 4.2 miles to our shop/showroom. We are on Rt. 611 next to the Target/Lowes shopping center.

What do you want to know?

Architects/Designers
Custom Sizes
Security
Privacy
Pricing & Sales Tax
Payment Methods
Shipping
Order Status & Tracking
Returns
Additional Terms and Conditions

Do you work with Architects/Designers

Yes! You will receive the personalized attention you deserve. We have worked with large organizations such as St. John's University, Love Park, The Children's Museum of Indianapolis and Burpee's Fordhook Farm. You will receive the same high quality furniture and service! Discover how we can meet your specific requirements.

Click here to view our custom projects and to request a free price quote

Do you offer Custom Sizes?

Yes! View some of our custom projects, and request a free price quote.

SECURITY

BenchSmith has implemented Secure Socket Layer technology, one of the most robust encryption platforms available. Your credit card information will be encrypted from the moment you enter it until your transaction is processed. While we have tested our site extensively, it is possible that certain versions of browsers and some firewalls do not permit access through secure servers. If this is true and you are not able to connect to the server, please contact your system administrator or ISP.

In Netscape NavigatorTM (versions 3.0 and earlier), the broken key symbol in the lower left corner of your browser window will become a solid key in secure mode. If you're using Netscape Communicator 4.0TM or higher, look for the padlock in the same space: it's open in standard mode and closed in secure mode. In Microsoft Internet ExplorerTM, you'll see a padlock symbol at the bottom of your browser window when the browser is in secure mode.

PRIVACY POLICY

At BenchSmith, we are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalized shopping experience. Please read on for more details about our privacy policy.

What information do we collect? How do we use it?

• When you order, we need to know your name, e-mail address, mailing address, credit card number, and expiration date. This allows us to process and fulfill your order and to notify you of your order status.
• When you enter a contest or other promotional feature, we may ask for your name, address, and e-mail address so we can administer the contest and notify winners.
• We monitor customer traffic patterns and site usage to help us develop the design and layout of the store.
• We may also use the information we collect to occasionally notify you about important functionality changes to the Web site, new services, and special offers we think you might find valuable. If you would rather not receive this information, visit your registration page to change your preferences. Make sure to change your preferences for each account or e-mail address you have left with us.

How do we keep your customer information safe?

When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.

Does BenchSmith use "cookies"?

"Cookies" are the small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information, but they do enable us to provide features such as the ability to store items in your shopping cart between visits. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that.
Without a cookie, you can still browse the site but you will not be able to logon and shop.

Will BenchSmith disclose the information it collects to outside parties?

We do not sell, trade, or rent your personal information to others. We may choose to do so in the future with trustworthy third parties, but you can choose to tell us not to by modifying your profile on the customer registration page. Also, BenchSmith may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will include no personally identifying information.

In summary

We are committed to protecting your privacy. We use the information we collect on the site to make shopping at BenchSmith possible and to enhance your overall shopping experience. We do not sell, trade, or rent your personal information others. If you never want to receive any announcements or special offers from us, visit your registration to change your preferences. Remember to change your preferences for each of the e-mail accounts you have given us.

Your consent

By using this web site you consent to the collection and use of the information you provide by BenchSmith. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we always collect, how we use it, and under what circumstances we disclose it.

PRICING AND SALES TAX

Pricing

Prices for our products on BenchSmith.com will not be discounted. They are listed at suggested retail, just like the products in our stores and retailers. With every order, there will be a charge for shipping, handling and sales tax where applicable, as required by law.

Sales Tax

We have a constitutional obligation to collect sales use tax in those states we are licensed to do business.

We are required to collect sales use tax on total product, and shipping and handling charges for shipments to California, Florida, Ohio & Pennsylvania.

Sales tax is calculated off the address where the product is being shipped.

Any on-screen order totals reflect estimated sales tax. The actual charge to your credit card will reflect the exact applicable state; county and local sales taxes calculated when the order is shipped. .

PAYMENT METHODS

Payment Methods

BenchSmith accepts: Visa, MasterCard, Discover and American Express. We do not accept checks, cash, credit vouchers, or gift certificates.

To use your credit card:

On the order entry form, enter your name exactly as it appears on your credit card. Then, fill out your credit card billing address as it appears on your credit card statement.

We need this information to take your order and validate your credit card. Your credit card will be charged at the time of shipment. Please include your daytime phone number in case we need to speak with you about your order.

SHIPPING

We can accept orders anytime, 24 hours a day, seven days a week.

Orders will be shipped via UPS Standard ("Ground") Service. Shipping is limited to U.S. delivery only (please note, there is no "ground" service to Alaska or Hawaii, so there is an additional shipping and handling charge to these locations).

Orders are limited to a single shipping address per order. Customers can expect to receive their product within 3-5 business days after being shipped from our distribution center.

Remember:

• Credit card approval must be received prior to the order being processed.
• Delivery occurs only on business days Monday through Friday.
• Delivery is not available on Saturday or Sunday.

BenchSmith furniture is packed flat to lower shipping costs and provide maximum protection from damage. The furniture arrives in a sub-assembly form of 6 to 8 pieces. Most products are shipped via UPS, however, orders of large quantity and some of our heavier products must be shipped via motor freight. Every piece of BenchSmith furniture is easy to assemble and includes illustrated instructions and all necessary supplies. Using your Phillips head screwdriver and hammer or rubber mallet, assembly usually takes less than 30 minutes.

ORDER STATUS AND TRACKING

Partial Shipments

If an item you have selected is on backorder for more than 3 days, we will ship your other order selection(s) to you. Backorder items will be shipped ASAP, with no additional charge. As available, we will e-mail you the shipper tracking number for your order(s).

RETURNS

Your satisfaction with our products is very important to us. If a product has a material or manufacturing problem, you may return it.

Credit Card Refunds

All returns will be refunded to your original purchase credit card. Credits will be placed on the credit card used for the original purchases. Please allow 3 - 5 days for us to process the credit to your card.

ADDITIONAL TERMS AND CONDITIONS

PLEASE READ THE FOLLOWING ADDITIONAL TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEB SITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law which BenchSmith may modify, alter or update at any time in its sole discretion and which are binding on you. If you do not agree to these terms and conditions, please do not use this site.

COPYRIGHT

All content included in this site, including but not limited to text, graphics or code is the property of BenchSmith or is licensed to BenchSmith and is Copyright 2000, BenchSmith ALL RIGHTS RESERVED. Permission is granted to electronically copy and/or print hard copy portions of this site for the sole purpose of placing an order with BenchSmith or purchasing BenchSmith products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited.

TRADEMARKS; OTHER RIGHTS

All trademarks, service marks and trade names of BenchSmith used herein are trademarks or registered trademarks of BenchSmith and are the sole property of BenchSmith

DISCLAIMER

THIS SITE AND THE MATERIALS AND PRODUCTS IN THIS SITE ARE PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, BenchSmith DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. BenchSmith DOES NOT REPRESENT OR WARRANT THAT THE FUNCTIONS CONTAINED IN THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS SITE OR THE SERVER THAT MAKES THE SITE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. BenchSmith DOES NOT MAKE ANY WARRANTIES OR REPRESENTATIONS REGARDING THE USE OF THE MATERIALS IN THIS SITE IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY OR OTHERWISE. THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

LIMITATION OF LIABILITY

BenchSmith SHALL NOT BE LIABLE FOR ANY SPECIAL OR CONSEQUENTIAL DAMAGES THAT RESULT FROM THE USE OF, OR THE INABILITY TO USE, THE MATERIALS IN THIS SITE OR THE PERFORMANCE OF PRODUCTS, EVEN IF BenchSmith HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY OR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

GOVERNING LAW; ARBITRATION

Your use of this site shall be governed in all respects by the laws of the state of Pennsylvania, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that any disputes between us, which cannot first be resolved informally, shall be submitted to final and binding arbitration in Warrington, Pennsylvania in accordance with the rules and procedures of the American Arbitration Association.